It is always our aim to have your order delivered promptly, but we cannot accept liability for delay. Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt. It is the recipient’s/customers responsibility to report goods damaged in transit. Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page. We shall not be liable to pay any compensation to you, other than any refund as stated above. No compensation can be offered for loss of wages due to failed or late deliveries. Customers accept responsibility for the safe storage and use of the products upon receipt. Black Donkey Brewing Ltd is not liable for damage caused by customer mishandling. All of our beers are live and unfiltered, and should be stored in a cool dark place, away from sources of heat or UV light, your fridge is ideal.